Three years ago, I wrote an article dismissing the idea of a “Retail Apocalypse.” That was before we ran into the COVID-19 economic buzz saw. It is sobering how many retail giants didn’t survive 2020, and the sheer number of retail jobs lost Read more…
To effectively lead a diverse team, you need to continually grow your skill set. With each promotion and new title comes more responsibility and more power. As you move up the ranks from leading a team to leading a region, Read more…
In my small(ish) NJ town we have all the major fast food McFranchises, several of the national dinner chains and our share of the ubiquitous diners. We also have our fair share of local eateries, including 3 deli and bagel Read more…
So you’ve been out of the Retail Sales game for 3 months because of COVID-19. All of your hot leads have gone cold. Customers don’t have the money to purchase your “non-essential” products. You need to fight with the internet Read more…
Here is a sneak (edited) peek at our live presentation on Emotional Intelligence (EQ)! Fast paced and very entertaining! Definitely worth the 8 minute investment! Let us know what you think!
Many of us in the retail world are experiencing one of the worst-case scenarios of our scariest “what if” questions. What we are currently living is worse than losing a job… In many cases, we’re losing our ability to do Read more…
The world is thoroughly inundated with Corona-virus news, rumor, conspiracy theory (no, 5G doesn’t cause COVID-19) and vital information. Each choice you make is flooding into your consciousness via televisions, smartphones, newspapers,talk radio and social media apps. All of this Read more…
Leading sales teams is a challenge in normal times. Leading sales teams in times of crisis is another animal altogether! From the 2008 Financial Meltdown to today’s COVID-19 crisis, leading sales teams effectively requires every bit of your emotional intelligence Read more…
Dear Customers, Normally, sales professionals and sales leaders look for my articles for information and insights. Today I want talk across the counter, directly to you: The Retail Consumer! From supermarkets to restaurants, companies are employing more and more technology Read more…
The goal of getting more referrals on a more consistent basis can be easily reached by doing these four things at every opportunity: Commit, Practice, Ask and Follow-Up!
